Shipping, Return, and Refund Policy
1. Shipping Policy
At Somnolia, we are committed to providing you with a fast and reliable shipping experience. All orders are shipped within 5 to 15 business days. Shipping is free to all countries.
Once your order has shipped, you will receive a confirmation email with a tracking number that will allow you to track your package.
2. Return Policy
We want you to be completely satisfied with your purchase.
If for any reason you are not satisfied, you can return your product within 45 days of receipt.
Return Conditions:
- The product must be unused and in its original packaging.
- You must submit your return request via our contact form.
- Returns are free under these conditions.
- Product damaged or broken upon receipt.
- Order error (incorrect product received).
3. Refund Policy
Refunds are only possible in the following cases:
To obtain a refund, you must provide proof (photos or videos) within 7 days of receiving your order.
Refunds will be issued via the same payment method used for your order. Please note that refund processing can take up to 14 business days after approval.
4. Contact Us
For any questions or requests regarding our delivery, return, and refund policy, please feel free to contact us at the following email address: contact@somnolia.com or by phone at 04 80 95 98 35.